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Services

Services shaped by the institutions we serve.

We organise our work around the challenges our clients face — not the deliverables we produce. Four practice areas, each built from real institutional requirements.

Institutional Communications Management

End-to-end communications for organisations with multi-level approvals. We manage the full cycle — from content planning and creation through stakeholder clearance to publishing and post-publication reporting.

This is our core practice. Most engagements are retained, giving us the depth of understanding needed to navigate internal dynamics, represent institutional voice accurately, and anticipate sensitivities before they surface.

Social media content strategy and production

Multi-stakeholder approval management

Editorial planning and content calendars

Multilingual content coordination

Quarterly and annual reporting

Campaign & Event Communications

Time-bound campaigns and event support with compressed timelines and zero tolerance for error. We handle everything from pre-event promotion and on-site content production to post-event reporting — often across multiple stakeholders with competing priorities.

Campaign visual identity and key visuals

EDM design and deployment

On-site photography and videography

Multi-partner coordination and clearance

Same-day and next-day turnarounds

Publications & Brand Collateral

Brochures, newsletters, annual reports, prospectuses, coffee table books, and other long-form materials produced under institutional brand guidelines. We manage the full editorial and production process — from conceptualisation and copywriting through design, proofing, and print coordination.

Brochure and prospectus design

Quarterly newsletter and e-articles

Coffee table books and commemorative publications

Brand collateral and template systems

Print production management

Digital Platforms & Automation

Website development, marketing automation, chatbot workflows, and AI-enabled enquiry management. We build digital infrastructure that reflects the same institutional standards we apply to all our communications — compliant, scalable, and designed for environments where reliability matters.

Corporate and campaign website

Marketing automation and drip campaigns

Chatbot and enquiry management workflows

Surge capacity management systems

E-commerce and booking platforms

Engagement Models

Retained or project-based. Both structured for institutional requirements.

Retained engagements are our primary model. They give us the depth of understanding needed to represent your institution accurately and anticipate issues before they surface. Most of our university and Town Council work operates on this basis.

Project engagements are appropriate for defined-scope work: a campaign, an event, a publication. We apply the same process rigour and clearance standards regardless of engagement duration.

All engagements are EDG-eligible where applicable. Our TR:43 certification means our service standards are independently verified.

We'd welcome a conversation

📍 71 Ubi Rd 1, #07-46 Oxley Bizhub 1, Singapore 408732

📞  +65 6747 3530    +65 8827 0235 (WhatsApp)

✉️   base@ninetyone.sg